Our service delivery model includes both off-site and on-site services, which enables us to coordinate directly with the customer to resolve their technical problems.
Our support is staffed around the clock, 365 days a year and is designed to provide initial point of contact problem identification and resolution.
Our Technical staff, consisting of engineers and support personnel, is able to promptly detect problems and, through established procedures, rapidly resolve most technical issues that arise.
The system's network management and monitoring tools continuously monitor the network and server performance.
Our on-site support consists of on demand support or dedicated employees placed on-site with the customer.